Legal

Refund Policy

Last updated August 7, 2026

Paddle.com is the merchant of record for Brixa’s paid plans — your payment is made to Paddle, and Paddle processes any refund we approve. This page explains our policy for deciding when that happens.

1. Our approach

We review refund requests individually rather than promising an automatic refund for every cancellation. If something went wrong on our end, or your situation is a fair exception, we’ll refund you. Reach out and tell us what happened.

2. How to request one

Email us at the address below with the email address on your Brixa account and the reason for your request. We aim to respond within a few business days.

3. The Free plan

The Free plan costs nothing, so there is nothing to refund on it.

4. Cancelling a subscription

You can cancel a paid plan at any time, which stops future billing. Cancelling does not automatically refund the current billing period unless we approve a refund request for it.

5. How refunds are processed

Approved refunds are issued by Paddle back to your original payment method, and can take a few business days to appear depending on your bank or card provider.

6. Contact

Email us at support@codebrixa.com with any refund request or question about this policy.